Support

To help find the information you need about QuickLessons, we selected and answered below a list of most frequently asked questions based on e-mails sent to our Support Team.

FAQ

GENERAL
What Support tools and materials does QuickLessons provide to Customers?
How do I get Support if I have a problem?
How can I get help creating content for my company?

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What Support tools and materials does QuickLessons provide to Customers?

QuickLessons has an internal Help engine with an Online Tutorial, Frequently Asked Questions and a Contact Us portal for contact with our Support Team. In addition to online material, we provide a License Manager Guide with all procedures to manage license information and users, a User Guide with all procedures to use QuickLessons explained step by step, and Technical Requirements Documentation with all technical requirements necessary to fully experience QuickLessons features. Additional material will be published and distributed periodically.

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How do I get Support if I have a problem?

All support requests should be addressed to our Support Team . A new support ticket will be opened for each new request and assigned to an appropriate support team person. The Support team will contact the Customer if more information is necessary and will provide an initial estimate for resolution of the open ticket request. Work will proceed until request is satisfactorily addressed and only then the support ticket will be closed.

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How can I get help creating content for my company?

QuickLessons’ team consists of a range of multidisciplinary professionals such as Instructional Designers, Graphic Designers and Technology experts. Therefore, we do offer consulting services as well as customized graphical elements, such as new characters, frames, templates, quizzes and animations. These services are part of our extra customer development services. Prices and delivery deadlines will be analyzed case by case. For additional information and quotes about these services, please Contact Us.

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